3CTrust is a licensed third-party collection agency and a proud member of ACA International.
When an account, such as a ticket, loan, or bill, becomes overdue and the original creditor is unable to recover the amount owed, they may enlist our services to help resolve the outstanding balance.
If you’ve been contacted by one of our representatives, it’s because we have received information that may link you to a debt assigned to our agency for collection.
If you believe this contact is in error or wish to stop receiving communications, please reach out to us via our email.
Even if you’re unsure about owing the debt or are unable to make a payment right now, it’s important to communicate with a debt collection agent. Ignoring the situation won’t stop collection efforts. Our agents can help verify the debt, address any questions you have, and explore available options, such as payment plans.
At 3CTrust, we are dedicated to delivering exceptional customer service and working with you to resolve your debt in a way that serves everyone’s best interests. Regardless of your circumstances, we’re here to help you find the most suitable solution.
Call us at 800-474-5749, Monday – Friday, 9:00 a.m. – 5:00 p.m. Pacific Time for immediate assistance. Or, if you’d prefer not to talk to us, you can email support@3ctrust.com, or make a payment online.
3CTrust is not a debt buyer. In most cases, we are hired by the original creditor to help recover the outstanding debt on their behalf.
At times, you may not recognize a debt because the original creditor has changed its name or been acquired by a larger company. However, the debt remains valid. In most cases, debts arise from unreturned merchandise or unpaid items that you have retained.
If you believe the debt we’ve contacted you about is not yours, our representatives are here to assist you.
For any questions or additional information, please feel free contact us online or call 800-474-5749 for assistance. It may help to send us any documentation you have by email (support@3ctrust.com).
At 3CTrust, we are committed to safeguarding consumer rights and ensuring that our collections practices are fair and transparent at every stage.
Our professional collections representatives are trained to be compliant with the Fair Debt Collection Practices Act (FDCPA) and will never use unfair or abusive acts or practices to try to collect a debt.
If you believe a debt collector is being unfair to you, we encourage you to contact the CFFB, the FTC, or your state’s attorney general. You can also contact us directly – we take all complaints seriously and welcome the opportunity to address your concerns.
Yes. We are happy to work with you to find a payment plan that fits your budget. Please contact our representatives at 800-474-5749, Monday – Friday, 9:00 a.m. – 5:00 p.m. Pacific Time for assistance.
Debt collectors are allowed to contact you at your workplace unless you specifically request them not to. Informing the debt collector about your employer’s policy can help stop or prevent future calls to your workplace.
At 3CTrust, we are committed to providing exceptional customer service while strictly adhering to federal, state, and local consumer financial protection laws. If you wish to stop workplace calls, please contact us directly at 800-474-5749.
In accordance with federal, state, and local consumer financial protection laws, 3CTrust honors all requests to limit or discontinue communications.
You can update your communication preferences online or by calling us at 800-474-5749.
Please note that stopping communication does not eliminate the debt. If you have any questions or believe the debt is not yours, we encourage you to contact us—we may be able to help resolve the issue.
Debt collectors may have the legal authority to garnish your wages if they have completed the required legal procedures and obtained the necessary approval.
CALL US : 800-474-5749
Email Us: support@3ctrust.com
Business Hours: 9:00 AM to 5:00 PM PST
Monday to Friday
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