CALL US TOLL FREE : 800-980-3357
EMAIL US: customersupport@cedarsbiz.com
FAQ's
What is 3CTrust?
3CTrust is a licensed third-party collection agency and a proud member of ACA International.
When an account, such as a ticket, loan, or bill, becomes overdue and the original creditor is unable to recover the amount owed, they may enlist our services to help resolve the outstanding balance.
Why is 3CTrust Services Contacting Me ?
If you’ve been contacted by one of our representatives, it’s because we have received information that may link you to a debt assigned to our agency for collection.
f you believe this contact is in error or wish to stop receiving communications, please reach out to us via our online contact form.
Even if you believe you don’t owe the debt or cannot make a payment at the moment, it’s important to speak with a debt collection agent. Ignoring the situation is unlikely to stop the collection efforts. Our agents can help you determine whether the debt is yours, answer any questions, and explain your available options, including payment plans.
At 3CTrust, we take pride in providing excellent customer service and are committed to working with you to resolve the debt in a way that benefits everyone. No matter your situation, we can assist in finding the best solution.
Call us at 800-980-3357, Monday – Saturday, 7:00 a.m. – 6:00 p.m. Pacific Time for immediate assistance. Or, if you’d prefer not to talk to us, you can email customersupport@cedarsbiz.com, submit a contact form or make a payment online.
Is 3CTrust a Debt Buyer ?
3CTrust is not a debt buyer. In most cases, we have been contracted by the original creditor to assist in collecting the debt you owe.
I Don't Recognize this Debt. What Should I do ?
Sometimes you may not recognize a debt because the company you owe it to (the creditor) has undergone a name change or been acquired by a larger company. In such cases, the debt is still valid.
If you believe the debt we’ve contacted you about is not yours, our representatives are here to assist you.
For any questions or additional information, please feel free contact us online or call 800-804-3353 for assistance. It may help to send us any documentation you have by email (customersupport@cedarsbiz.com) or mail (5230 Las Virgenes Road, Suite 210, Calabasas, CA 91302).
What are my Rights as a Consumer ?
At 3CTrust, we are committed to safeguarding consumer rights and ensuring that our collections practices are fair and transparent at every stage.
To learn more about your rights as a consumer, please visit our Resources Page.
Our professional collections representatives are trained to be compliant with the Fair Debt Collection Practices Act (FDCPA) and will never use unfair or abusive acts or practices to try to collect a debt.
If you believe a debt collector is being unfair to you, we encourage you to contact the CFFB, the FTC, or your state’s attorney general. You can also contact us directly – we take all complaints seriously and welcome the opportunity to address your concerns.
Are Payment Plans Available ?
Yes. We are happy to work with you to find a payment plan that fits your budget. Please contact our representatives at 800-980-3357, Monday – Saturday, 7:00 a.m. – 6:00 p.m. Pacific Time for assistance.
Can Debt Collectors Call me at Work ?
Debt collectors are not prohibited from contacting you at your workplace unless you specifically request them not to. By notifying the debt collector of your employer’s policy you will be able to stop or prevent future calls to your workplace.
At 3CTrust, we strive to provide excellent customer service and abide by the standards outlined by federal, state, and local consumer financial protection laws. If you want to stop calls to your employer, please let us know by filling out our contact form or calling us directly at 800-804-3353.
How do I get 3CTrust to stop contacting me?
In compliance with federal, state, and local consumer financial protection laws, 3CTrust respects all requests to limit or cease communications..
You can update your communication preferences with us online, call 800-980-3357 or submit your request in writing to: 5230 Las Virgenes Road, Suite 210, Calabasas, CA 91302.
We may still contact you to:
- Inform you that no further collection efforts will be made.
- Notify you of specific actions we or the creditor may take or intend to take.
Stopping communications does not eliminate the debt. If you have questions or believe you do not owe the debt, please reach out to us, we recommend contacting us, as we may be able to resolve your issue.
Can debt collectors garnish wages?
Debt collectors may be authorized to garnish your wages if they have followed the necessary legal processes to obtain permission.
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CALL US : 800-980-3357
Email Us: Customersupport@cedarsbiz.com
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